I will try to forward this complaint so that it can be corrected Neha: Philip, I really apologize for the wrong information provided at our website. Philip: They are saying that they do not support this option for Macintosh. Philip: Who at Bank of America would I call to ask about a Quicken question? Philip: I do not understand, YOUR website (that last link I sent you) clearly states that Bank of America supports Bill Pay Service for the Mac Neha: Yes, it supports direct connect and web connect for mac for downloading transactions, Can you please check with them whether they provide bill payment for mac or not.
I have selected “Bank of America – All other…” Philip: This Intuit page specifically states Direct Connect AND Web connect for Mac Neha: Philip, please confirm, have you selected your financial institution in the financial Institution tab Philip: I’ll call my bank, perhaps you can contact your company to change the misleading website. Neha: Please give me a minute to check it Neha: Okay… so we need to activate your account for online bill payment Neha: Philip, may I know what exactly are you trying to do so that I can duplicate it at my end? Neha: Thank you for being patient, Philip Neha: Please give me 2-3 minutes while I check my resources to provide you with the best solution. Philip: Is that what you mean by “activate”? Philip: I have sucessfully downloaded my transactions into Quickens register Neha: Philip, what I understand is that you are trying to activate your account with your bank. However, when I try to set it up in the preferences, it is grayed out. Philip: Your compatability chart shows that my bank, Bank of America, supports Direct Connect and online bill pay. The full conversation and screenshots, inside… Rather than speak with a supervisor or call the Bank of America herself, Neha waited as Philip picked up the phone. Neha: I can only request you to tell your bank to contact us to have this service There are some financial institutions provide this service for PC version of Quicken but not for mac Neha: Philip, I can understand your concern and really apologize for the inconvenience caused to you. When I purchased this, your list simply said that it was supported and didn’t mention that it was just for PC.
It is available for Windows version of Quicken Neha: That means Bank of America does not provide Online bill payment for Mac version of Quicken. Philip: not enabled – the “using your financial institution” choice is grayed out Neha: Do you see the tab says Pay bills Online or Online Bill Payment at right side of the window? Reader Philip, who spent $65 on Quicken, writes to tell us how Intuit’s website advertises such compatibility.
Apple customer service quicken banks Mac taxes readersĭespite holdings of almost $1.5 trillion, Bank of America, the largest bank in America, won’t sync with users of Quicken for Mac.
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